New Exchange integration capabilities
One of the new features introduced in the latest version of Adobe Coldfusion product is integration with Microsoft Exchange. This week, we took the plunge with this new capability and within a few hours had hooked up a client's intranet-based CRM system with their Exchange server.
This means that tasks assigned to staff in the CRM system automatically appear in the person's Outlook task lists. They can then tick the task as completed in Outlook, and the CRM system is automatically updated. We're hoping that allowing people to use existing task management tools will improve the penetration of the CRM application, and look forward to doing more work with this excellent new functionality.